1. Return and Refund Policy

    1. 1.1). In keeping with Ecrue’s goal of ensuring User satisfaction, this cancellation, return and refund Policy sets out Ecrue’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

1.2). Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

2. Terms of cancellation

    1. 2.1). Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so.

2.2). A User is permitted to fully or partially cancel orders prior to its dispatch from Ecrue.

2.3). Upon successfully placing an order on the Platforms and after Ecrue has successfully handed over the Product(s) to its Logistic Partner the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

2.4). Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by login in his/her account.

3. Refund.

    1. 3.1). In all events of cancellation prior to the dispatch of the purchased Products, Ecrue shall initiate refunds within 4-5 days from the date on which it received the returned product from the User.

3.2). In case of cash on delivery, the refund will reflect in the User’s bank account and/or the User’s Ecrue Wallet within 4-5 days (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Ecrue initiates the refund. All refunds, except for refund to Ecrue Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.

3.3). In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

4. Terms of Return and Refund

    1. 4.1). Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

4.2). If the User is dissatisfied with the purchased Product received from Ecrue, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Ecrue after due verification at its sole discretion) or in case of late delivery (except in case of force majeure), a user may sent back the product back to our ware house.

4.3). Subject to the terms of this Cancellation, Return and Refund Policy, Ecrue offers users an easy refund policy. Ecrue also accepts partial returns wherein user can return back one or all Products except in case of Bundled Packages. The process for initiating the process for raising refund / exchange request is:

4.4). Please login with your credentials and visit the My Account section.

4.5). Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. And please also drop an email at info@ecrue.co.in with attached images or video of the product you want to return.

4.6). At the time of return / refund request, the User shall specify the preferred mode of refund i.e. either the User’s bank or Ecrue Wallet, if the User had used the cash on delivery mode of payment.

4.7). Ecrue will initiate the refund or replacement process only if the Products are received in accordance with the Cancellation, Return and Refund Policy.

4.8). If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Ecrue to process refunds. For illustrative purposes, if the User has purchased a bed sheet with 2 pillow cover or a pack of 4 napkins as (one) one product or bundled package the user will be required to return both the bedsheet and pillow cover or set of 4 napkins. User will not be allow to return either only bedsheet or pillow covers. It is hereby clarified that if the Bundled Package consists of any Non-returnable Product along with other Products, the user shall return all other Products except the Non-returnable Products.

4.9). While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. Ecrue reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User.

4.10). The Product has been used for reasons apart from checking fit and comfort. If Ecrue is satisfied that the Product has been used for reasons apart from checking fit and comfort, Ecrue shall reserve the right to reject the return of the Product.

4.11). The accessories delivered with the Product (such pillow cover of Bed Sheet set) are not returned along with the Product, in an undamaged condition.

4.12). The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect.

4.13). There are any tears or any other damage to the Products or any part thereof.

4.14). In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Ecrue shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.

4.15). Ecrue shall initiate a process of refund of the monies paid by the user towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that Ecrue shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.

4.16). Ecrue shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Ecrue disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

4.17). If the request for refund is undisputed by Ecrue, the refund should reflect in the User’s bank account and/or the User’s Ecrue Wallet within 4 to 5 days (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Ecrue initiates the refund.

4.18). If a user wish to return of purchased product he/she will have to send it our ware house on below mentioned address on his/her expense. And share the details of courier’s tracking ID/airway bill not later than 2 (two) days from the date on which he/she received the delivery of the Product by dropping an email at info@ecrue.co.in

5. Grievance Redressal

Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of Ecrue who can be contacted at info@ecrue.co.in